Customer Service Executive

Job Description

Customer Service Executive manages a team of representatives who will offer excellent customer service and after-sales support. Customer Service Execute creates policies and procedures and oversee the customer service provided by the team. The Customer Service Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

A Customer Service Executive, display's excellent interpersonal and communication skills as well as a professional appearance. An outstanding Customer Service Executive should possess a proven track record of successful customer service and management skills.

Skills required

  1. 1. Excellent interpersonal and written and oral communication skills.
  2. 2. Knowledge of CRM systems.
  3. 3. Computer skills.
  4. 4. The ability to run diagnostic tests and determine the causes of errors or problems.
  5. 5. Keeping track of common issues and maintaining accurate reports are important abilities for these professionals

Educational Requirements

Bachelor degree in business administration or any relevant field is required. MBA or any other master degree in management will help the candidates apply for a higher-level position.

Duties and Responsibilities

  1. 1. Managing a team of representatives offering customer support.
  2. 2. Resolving customer complaints brought to your attention.
  3. 3. Creating policies and procedures.
  4. 4. Planning the training and standardization of service delivery.
  5. 5. Conducting quality assurance surveys with customers and providing feedback to the staff.
  6. 6. Possessing excellent product knowledge to enhance customer support.
  7. 7. Maintaining a pleasant working environment for your team.

Salary

The average salary for a Customer Care Executive is Rs.209,450. For a fresher, the salary will be starting from Rs.180,000. Upon experience Customer Service Executive salary will range from Rs.220,000 - Rs.270,000 depending on the company.

Companies offering Customer Service executive role

  1. 1. Amazon
  2. 2. Dell Technologies
  3. 3. HSBC
  4. 4. Reliance Jio
  5. 5. Tata communications
  6. 6. Axis Bank
  7. 7. Tech Mahindra Business Services Limited
  8. 8. LG Electronics